🌾 Frequently Asked Questions (FAQs)
"Service Questions"

What are your international shipping and delivery terms for rice exports?

We ship rice globally via sea freight (FCL/LCL) from major Indian ports like Mundra, Nhava Sheva, Kolkata, Chennai, Cochin. Shipping terms include FOB, CIF, CFR, and EXW as per the buyer’s preference. Estimated delivery is 15–25 days, depending on the destination.

Do you offer assistance with export documentation and customs clearance?

Yes, we provide complete export support including commercial invoice, packing list, certificate of origin, phytosanitary certificate, fumigation, and customs clearance documents. For CIF shipments, we also include marine insurance as per INCOTERMS.

What are your accepted payment methods and trade terms?

We accept T/T (Bank Transfer), LC (Letter of Credit), and Advance Payments. Our standard trade terms are 30% advance + 70% after bill of lading, or 100% LC at sight for bulk orders. Escrow and PayPal are not supported for large volumes.

Do you offer customized or private label rice packaging?

Yes, we specialize in private labeling with customized packaging in PP, BOPP, Jute, and Non-Woven Bags. You can choose from 1kg to 50kg sizes, and we also offer barcode, QR code, and brand printing support.

What is the MOQ (Minimum Order Quantity) for rice export?

Our minimum order quantity is 1 full container load (FCL), typically 25 MT to 27 MT, depending on the packaging type. For smaller trial orders, please contact our team directly.

How is your rice packed for export to ensure quality and safety?

Our rice is packed using multi-layer moisture-proof bags, sealed and palletized to prevent damage during transit. All bags are heat-sealed or stitched and compliant with international food safety norms.

Do you provide rice samples before confirming the order?

Yes, we offer free or paid samples depending on the product type and destination country. Shipping charges may apply for courier delivery of samples outside India.

Can I track my shipment after dispatch?

Yes, we provide BL copy and container tracking ID once the cargo is shipped. You can track your container online via the shipping line’s website until it reaches the destination port.

Do you supply rice to supermarkets or food service companies under their brand?

Absolutely. We offer OEM and contract manufacturing services for retail supermarket chains, wholesalers, and food service providers. Our packaging and quality comply with global retail standards.

How can I place an export order with Rich Harvest?

You can fill out the inquiry form on our Contact Page, email us at akash.k@rich-harvest.co, richharvestexports@gmail.com or WhatsApp at +91-94771 42360. Our sales team will assist you with quotes, samples, and documentation.

Are your rice products certified for international markets?

Yes, all our rice is certified by FSSAI, APEDA, ISO, HALAL, and SGS (on request). We comply with EU, GCC, and African import regulations and can provide lab test reports for quality assurance.